How the analysis works. This platform analyzes tour-survey comments with deterministic, rule-based logic — grouping them into topics and scoring sentiment — and assembles written summaries from the computed results. It is not generative AI: the same input always produces the same output, every result traces to an explicit rule, and nothing is fabricated. Results support staff decisions; no automated decisions are made about individual guests.
How the platform analyzes responses and how the data is handled.
Automated analysis disclosure. This platform uses deterministic, rule-based analysis to (a) group survey comments into topics, (b) score sentiment, and (c) assemble short written summaries and suggested focus areas from the computed figures. This is not generative or probabilistic AI — given the same input it always produces the same output, every result traces to an explicit rule, and no content is fabricated or presented as if written by a person. Topic groupings can be renamed or merged by admins, and the taxonomy is saved per account.
What is processed
Survey responses and their free-text comments, along with the rating fields those surveys collect. It is not designed to solicit or store sensitive personal information.
How results are used
Results are aggregate decision aids that help staff understand feedback. Summaries and suggested focus areas are reviewed by staff before any action is taken.
Access & environment
A private demo environment shown by invitation; access uses a shared demo passcode, and all data shown is fictional.
No automated decisions about individuals
No automated decisions producing legal or similarly significant effects are made about individuals.
Questions or data requests
Contact CustomerView.
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